1.  How do I place an order with Rareclassicdvds.com?

Simply complete and submit the Order Form provided here. We will respond to your request as soon as possible with further instructions and payment options. If you have not heard from us within 48 hours it is possible that your spam filter is blocking our emails.

2.  Do you ship to all destinations?

Yes!  We ship worldwide and welcome all International customers.

3.  How are shipping rates determined?

We use the USPS website to determine accurate shipping charges to save you money. We will not add any outrageous surcharges or handling fees to your order. All DVDs are shipped from New York by USPS First Class Mail within the United States and by Air Mail to International destinations.

4.  What are the shipping charges for DVDs?

Charges for up to 3 DVDs are as follows:

            Within the US:  $3.00 for the first DVD and $1 for each additional.
            To Canada:  $3.50 for the first DVD and $1 for each additional.
            To all other destinations:  $5 for the first DVD and $3 for each additional.

Shipping charges on orders over 3 DVDs will be accurately determined at point of sale.

5.  How long will it take for my DVDs to arrive?

Average delivery time to the United States is approximately 10-14 days after receipt of payment. International delivery can take up to 3 weeks. Of course, we will do our best to process your orders as fast as possible whenever we can.

6.  What is the quality of your Collector DVD-Rs?

The best possible source and equipment is used in manufacturing our DVD-Rs. Image and sound quality varies from slightly better than VHS to studio DVD quality. Individual quality ratings for any title will be given upon request.

7.  Do your Collector DVD-Rs have any special features?

Collector DVD-Rs come with menu and chapter stops, but no chapter index. All DVD-Rs are in the English language with no subtitles or closed-captions.

8.  How are your Collector DVD-Rs presented?

All of our DVD-Rs come with standard keep case and full color artwork. There are no labels on the disc itself as labels attached to the disc may cause playback difficulties.

9.  Do you have a return policy?

Defective DVDs will be exchanged for the same item. We will only replace defective discs. We do not accept returns for any other reasons. Playability of all DVDs are guaranteed.

10.  What if a title I am looking for is not listed on your website?

We will search for and try to special order any studio title you are interested in. Our inventory of Collector's DVDs is updated on a regular basis and titles are not available for ordering unless listed on our site.

11.  Do you have references or customer testimonials?

We are Powersellers on eBay, having completed thousands of transactions with 100% positive feedback. Detailed references are available upon request. Customer satisfaction is our number one priority!